Terms & Policies

Terms and Conditions of Sale/Privacy and Terms of Use

We make every effort to ensure that your shopping experience with us is straightforward and enjoyable.
If you have any suggestions, please CONTACT US to let us know how we can improve.

Sending a Gift?

Please include the shipping address and a gift message in the box provided on the item ordering page.

Your gift will be tied with a grosgrain ribbon and include a gift card with a handwritten message per your instructions.

All pricing information will be omitted.  We will include a packing slip, if the recipient would like to exchange the gift.

Ordering Details:

In stock items: Shipped within 2 business days, very often we ship the same day your order is placed.
Backorders: Notice via email of an expected ship date. Billing at the time of shipping.
Payment: We process payments via PayPal. No account is required.  Credit cards are accepted.
Sales tax- MA: Massachusetts residents 6.25% state sales tax on applicable items including apparel over $175
Sales tax & duty: Orders shipped outside Massachusetts are subject to applicable state sales tax and duty tariffs.  Duty to be paid by customer at port of entry.
Shipping: We ship via UPS, FedEx or USPS within the contiguous USA. We cannot ship to PO boxes.  If you require expedited shipping, please CONTACT US for shipping fees.
International: CONTACT US with your order details and we will provide shipping and payment options.
HI/AK/GU/PR/APO: CONTACT US with your order details and we will provide estimated shipping fees.  Delivery estimate 14-21 days. No overnight or express service.  All taxes and customs duties are the responsibility of the buyer.
Damages: If your order is damaged upon receipt, email CONTACT US within 24 hours.Retain your packaging for shipping company inspection.  Claims may not be processed after 3 days.

Shipping fees for the contiguous USA

Order total before shipping fees and taxes are applied and after coupons and discounts are applied Ground service
Estimated delivery:3-10 business days.  Orders shipped within New England USA usually arrive within 2 business days.
Two business day service-Estimated delivery:2-3 days for orders placed Mon-Thurs by noon US ET. Orders placed between noon ET Thurs & 12 am ET Mon will arrive on Wed.
$0 to $100 FREE $35
$100.01-500.00 FREE $35
over $500.00 FREE $35

Returns and Exchanges

1. All SALE, bespoke and custom items are final sale – no returns, refunds or exchanges.

2. For all full price purchases please request a return within 5 days of receipt of your order CONTACT US for a return authorization number (RA#).
3. Pack item(s) in their original condition and include a copy of your receipt with your wishes to return or exchange.
4. Ship insured with package tracking.
5. Returns and exchanges are accepted within 30 days of receipt of your order.
6. Shipping fees are non-refundable.  Exchanges will be shipped for free via ground service within the contiguous USA.
7. Ship returns and exchanges to:

KIT MITCHELL RA#_____________
396 Washington Street #263
Wellesley, Massachusetts 02481

Conditions of Sale

Any disputes will be subject to the jurisdiction of United States courts. We reserve the right to refuse any order in full or part.  Pricing, availability and specifications may be subject to change without notice.  Title to goods and therefore risk of loss or damage passes upon payment in full.  By using the website, you are agreeing to our Terms and Conditions.

Limitation of Liability

You agree that, except as otherwise provided under applicable laws, KitMitchell.com and Kit Mitchell, its directors, officers, employees, agents, contractors, successors or assigns of each, shall not be held liable for any damages whatsoever arising out of use of, or inability to use, this website or any other website linked to this website.  This waiver of liability applies to direct, indirect, incidental, consequential, special, punitive, exemplary or other damages you or others may incur, as well as damages for lost profits, business interruption or the loss of data or information, even if KitMitchell.com and/or Kit Mitchell is notified in advance of the potential for any such damages and regardless of the form of action, whether be it in contract, tort, warranty, strict liability or otherwise.

Warranties

Kit Mitchell disclaims all warranties, express or implied, including without limitation the warranties of merchantability, fitness for a particular use, and non-infringement with respect to the content of the website.  Kit Mitchell will not be liable for any special, indirect or incidental damages even if the company has been advised of the possibility of such damages.

Conditions of Website Use

We make every effort to ensure that our website is virus-free; however we accept no responsibility for any damage caused to any computer or smartphone that may be incurred through access to our website. By using the website, you are agreeing to our Terms of Use.

Our Privacy Policy

KitMitchell.com is deeply committed to your right to privacy and we strive to keep your personal and financial information secure. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy.

This Privacy Policy covers our treatment of personally identifiable information that KitMitchell.com collects when you are on the KitMitchell.com site, and when you use our services.

If KitMitchell.com is required by law to comply with a valid legal requirement such as law, federal regulation, search warrant, subpoena or court order, KitMitchell.com may be required to release personal information. We may also use personal information in a manner that does not identify you specifically nor allow you to be contacted, but does identify certain criteria about our users in general. For example, we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed to improve our online shopping experience and serve you better.

You play a role in protecting your information. If you are using a public computer, please be sure to log off when you have finished visiting our site.

Our Use of Web Analytics

Our website utilizes a web analytics service that places text files called “cookies” on your computer. We analyze the information gathered by the cookie to hone our website for better performance and a better experience for you. Through selection of the appropriate settings on your browser, you may opt to refuse cookies, but that may prevent the full functionality of our website. Your use of our website is implied consent to the gathering and analysis about your visit to our site.

Our Commitment to Data Security
We strive to make certain that our servers and connections incorporate the latest encryption and security devices. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted to us by secure servers.

We may update this policy. Our use of the information we collect is subject to the terms of the privacy policy in effect when we collect that information.

If you have questions about our privacy policy or believe that your security may have been breached through use of our website, please contact us at once.

Limitation of Liability

You agree that, except as otherwise provided under applicable laws, KitMitchell.com and Kit Mitchell, its directors, officers, employees, agents, contractors, successors or assigns of each, shall not be held liable for any damages whatsoever arising out of use of, or inability to use, this website or any other website linked to this website.  This waiver of liability applies to direct, indirect, incidental, consequential, special, punitive, exemplary or other damages you or others may incur, as well as damages for lost profits, business interruption or the loss of data or information, even if KitMitchell.com and/or Kit Mitchell is notified in advance of the potential for any such damages and regardless of the form of action, whether be it in contract, tort, warranty, strict liability or otherwise.

Copyright & Trademarks

All rights reserved.  As a user, you are authorized only to view, copy, print and distribute information and images on Kit Mitchell.com for informational purposes.

All branded products and services on this website are trademarks of their respective holders and reference and/or use of a product or service herein does not imply recommendation, approval or affiliation by Kit Mitchell, nor does inclusion or reference by this website construe by implication to any license, right, patent, copyright, trademark other intellectual property right of Kit Mitchell or any third party, except as expressly granted herein.